We want both you and your pet to love your purchase. If something isn't right, we're here to help.

Returns

Eligible returns must meet all of the following requirements:

Return requests must be submitted within 14 days of delivery
New and unused
In the original product packaging

Customers are responsible for all return shipping costs. We do not provide prepaid return shipping labels for defect-free returns.

Products that are scratched, stained, chewed, covered in pet hair or fur, damaged, soiled, or otherwise show signs of use are not eligible for return or refund.

If you are purchasing a Cool Pet Pad, we recommend using a cover or placing a lightweight sheet over the pad while determining whether your pet likes it. This helps keep the product in returnable condition.

Please do not return used items unless you have been specifically instructed to do so by our Customer Service team.

If a non-returnable item is returned to us, it is not eligible for a refund.

We can either:

Dispose of the item at no charge, or
Return the item to you at your expense.

How to Request a Return

To request a return, please email customerservice@thegreenpetshop.com within 14 days of delivery.

Please include:

Your order number
The item(s) you wish to return
The reason for the return

All returns require authorization from our Customer Service team. Please do not ship your return until you have received return instructions and approval.

Refunds

For approved returns that are requested within 14 days of delivery and meet our return requirements, we will issue a refund for the purchase price of the item once the return has been received and inspected.

Please note:

Original shipping charges are non-refundable.
Refunds are issued to the original payment method within 5 business days after we receive and inspect your return.

We recommend using a shipping service with delivery confirmation when returning merchandise.

Please package your return carefully. We cannot issue refunds for merchandise that is damaged during return shipping.

Defective or Damaged Items

If you believe your item is defective upon opening, please contact us within 14 days of delivery by emailing customerservice@thegreenpetshop.com.

In many cases, defective items do not need to be returned in order to receive a refund or replacement.

Each claim is reviewed on a case-by-case basis.

If We Made a Mistake

If we shipped the wrong item, we'll make it right.

We will provide a prepaid return shipping label and reship the correct product at no additional cost to you.

Return Address

Green Pet – Returns
770 Lake Cook Rd., Suite 120
Deerfield, IL 60015

Products on Sale of Green Pet