Privacy Policy

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from Green Pet (the “Site”).

PERSONAL INFORMATION WE COLLECT

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically collected information as "Device Information."

We collect Device Information using the following technologies:

  • Cookies are data files placed on your device or computer and often include an anonymous unique identifier. For more information about cookies and how to disable them, visit http://www.allaboutcookies.org.
  • Log files track actions occurring on the Site and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
  • Web beacons, tags, and pixels are electronic files used to record information about how you browse the Site.

When you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card information and other payment methods you choose to use), email address, and phone number. We refer to this information as "Order Information."

When we refer to "Personal Information" in this Privacy Policy, we mean both Device Information and Order Information.

HOW WE USE YOUR PERSONAL INFORMATION

We use the Order Information we collect to fulfill orders placed through the Site (including processing your payment information, arranging for shipping, and providing invoices and order confirmations). Additionally, we use this Order Information to:

  • Communicate with you;
  • Screen orders for potential risk or fraud; and
  • Provide you with information or advertising relating to our products or services, when consistent with the preferences you have shared with us.

We use the Device Information we collect to help screen for potential risk and fraud (particularly your IP address) and to improve and optimize our Site by generating analytics about how customers browse and interact with the Site and by assessing the success of our marketing and advertising campaigns.

SHARING YOUR PERSONAL INFORMATION

We share your Personal Information with third parties to help us use your Personal Information as described above. For example, we use Shopify to power our online store. You can learn more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy.

We also use Google Analytics to help us understand how customers use our Site. Learn more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can opt out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

We may also share your Personal Information to comply with applicable laws and regulations, respond to a subpoena, search warrant, or other lawful request for information, or otherwise protect our rights.

BEHAVIORAL ADVERTISING

We use your Personal Information to provide targeted advertisements or marketing communications we believe may be of interest to you. To learn more about how targeted advertising works, visit the Network Advertising Initiative's educational page at:

http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work

You can opt out of targeted advertising through the following services:

  • Facebook: https://www.facebook.com/settings/?tab=ads
  • Google: https://www.google.com/settings/ads/anonymous
  • Bing: https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads

You can also opt out of some of these services by visiting the Digital Advertising Alliance's opt-out portal:

http://optout.aboutads.info/

DO NOT TRACK

Please note that we do not alter our Site's data collection and use practices when we receive a Do Not Track signal from your browser.

YOUR RIGHTS

If you are a European resident, you have the right to access personal information we hold about you and to request that your personal information be corrected, updated, or deleted. To exercise these rights, please contact us using the information below.

If you are a European resident, we process your information in order to fulfill contracts we may have with you (for example, if you place an order through the Site) or otherwise pursue our legitimate business interests. Please note that your information may be transferred outside of Europe, including to Canada and the United States.

DATA RETENTION

When you place an order through the Site, we maintain your Order Information for our records unless and until you ask us to delete it.

CHANGES

We may update this Privacy Policy from time to time to reflect changes to our practices or for other operational, legal, or regulatory reasons.

MINORS

The Site is not intended for individuals under the age of 13.

CONTACT US

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us at:

Email: customerservice@thegreenpetshop.com

Mail:
The Green Pet Shop Enterprises LLC
Attn: Privacy Compliance Officer
770 Lake Cook Road, Suite 120
Deerfield, IL 60015
United States

Please provide your email address to be notified when this deal is offered again.
Your submission has been received. You’ll be notified by email when this deal returns.
Backorders will ship in 28 days.
Return Policy

We want both you and your pet to love your purchase. If something isn't right, we're here to help.

Returns

Eligible returns must meet all of the following requirements:

Customers are responsible for all return shipping costs. We do not provide prepaid return shipping labels for defect-free returns.

Products that are scratched, stained, chewed, covered in pet hair or fur, damaged, soiled, or otherwise show signs of use are not eligible for return or refund.

If you are purchasing a Cool Pet Pad, we recommend using a cover or placing a lightweight sheet over the pad while determining whether your pet likes it. This helps keep the product in returnable condition.

Please do not return used items unless you have been specifically instructed to do so by our Customer Service team.

If a non-returnable item is returned to us, it is not eligible for a refund.

We can either:

How to Request a Return

To request a return, please email customerservice@thegreenpetshop.com within 14 days of delivery.

Please include:

All returns require authorization from our Customer Service team. Please do not ship your return until you have received return instructions and approval.

Refunds

For approved returns that are requested within 14 days of delivery and meet our return requirements, we will issue a refund for the purchase price of the item once the return has been received and inspected.

Please note:

We recommend using a shipping service with delivery confirmation when returning merchandise.

Please package your return carefully. We cannot issue refunds for merchandise that is damaged during return shipping.

Defective or Damaged Items

If you believe your item is defective upon opening, please contact us within 14 days of delivery by emailing customerservice@thegreenpetshop.com.

In many cases, defective items do not need to be returned in order to receive a refund or replacement.

Each claim is reviewed on a case-by-case basis.

If We Made a Mistake

If we shipped the wrong item, we'll make it right.

We will provide a prepaid return shipping label and reship the correct product at no additional cost to you.

Return Address

Green Pet – Returns
770 Lake Cook Rd., Suite 120
Deerfield, IL 60015