About Us

Founded in 2010 by father-son duo Larry and Brian Wright, Green Pet is a family-owned small business based in the Chicagoland area with one simple mission: to make life better for pets while protecting the planet.

What started as a passion for creating smarter, more sustainable pet products has grown into a trusted brand loved by pet parents nationwide. From everyday essentials made with renewable materials like bamboo and cornstarch to our award-winning, patented cooling technology that requires no water, refrigeration, or electricity, every Green Pet product is thoughtfully designed to make caring for your pet a little easier.

Our flagship Cool Pet Pad has become a summertime favorite, helping pets stay cool and comfortable with instant, pressure-activated cooling. With nearly 2 million cooling products sold for pets and people, Green Pet is proud to bring innovative solutions to families across the country.

As lifelong animal lovers, we believe every pet deserves to live their happiest, healthiest life, and that caring for them should never come at the expense of caring for our planet. It's this belief that continues to inspire every product we create for pets, people, and the world we share.

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Return Policy

We want both you and your pet to love your purchase. If something isn't right, we're here to help.

Returns

Eligible returns must meet all of the following requirements:

Customers are responsible for all return shipping costs. We do not provide prepaid return shipping labels for defect-free returns.

Products that are scratched, stained, chewed, covered in pet hair or fur, damaged, soiled, or otherwise show signs of use are not eligible for return or refund.

If you are purchasing a Cool Pet Pad, we recommend using a cover or placing a lightweight sheet over the pad while determining whether your pet likes it. This helps keep the product in returnable condition.

Please do not return used items unless you have been specifically instructed to do so by our Customer Service team.

If a non-returnable item is returned to us, it is not eligible for a refund.

We can either:

How to Request a Return

To request a return, please email customerservice@thegreenpetshop.com within 14 days of delivery.

Please include:

All returns require authorization from our Customer Service team. Please do not ship your return until you have received return instructions and approval.

Refunds

For approved returns that are requested within 14 days of delivery and meet our return requirements, we will issue a refund for the purchase price of the item once the return has been received and inspected.

Please note:

We recommend using a shipping service with delivery confirmation when returning merchandise.

Please package your return carefully. We cannot issue refunds for merchandise that is damaged during return shipping.

Defective or Damaged Items

If you believe your item is defective upon opening, please contact us within 14 days of delivery by emailing customerservice@thegreenpetshop.com.

In many cases, defective items do not need to be returned in order to receive a refund or replacement.

Each claim is reviewed on a case-by-case basis.

If We Made a Mistake

If we shipped the wrong item, we'll make it right.

We will provide a prepaid return shipping label and reship the correct product at no additional cost to you.

Return Address

Green Pet – Returns
770 Lake Cook Rd., Suite 120
Deerfield, IL 60015